published: 23 March 2018
The INQUEST report of the Family Listening Day, commissioned by the Independent Police Complaints Commission, has been published today.
The Independent Police Complaints Commission (IPCC), now the Independent Office for Police Conduct (IOPC), asked INQUEST to facilitate a family listening day to gather evidence to inform its ongoing process of gathering feedback from those who have been involved in an investigation following a death, in March 2017.
The structure of the day saw families encouraged to discuss their experiences, both good and bad, focusing on initial contact and information, communications, the quality of investigations and reports and the impact on families. There was also an opportunity for families to comment on or recommend ways for improving current practice.
Deborah Coles, Director of INQUEST said: “Family voice and experience is a vital barometer of how well an organisation is doing. Although families noted some improvements, it was worrying that many of the key concerns echoed those raised by families as part of the IPCC’s 2013 review.”